What is your return policy?
We don’t accept any returns, all products are final and cannot be returned.
What if my package is late or lost?
We ask you that wait for our notification email or SMS for additional business days beyond your Expected Pickup/Delivery Date. Contact us at anytime for the update.
What if my item(s) arrive damaged?
In case of your item(s) arrived damaged. Please contact us so we can make it right.
Can I change or cancel my order?
You can cancel or change your order within 24 hours within a successful payment. There is administration fee of 10% will be deducted from the amount you paid.
When will my order ship?
After we received your payment, you will be notified by email or SMS when your order will be shipped and provided tracking number.
How do I track my order?
Follow the link you will be able to track your order.
What payment methods do you accept?
When placing an order on IZIOnlineShop.com, only one payment method may be used per order.
The following payment methods are accepted:
- Credit Card
- Bank Transfer
- Mobile Money(MPESA, TIGO PESA, AIRTEL MONEY, EZZYPESA)